“Everything Justin puts out is practical and tactical. No fluff. Just incredibly useful advice that you can read and take action on immediately. One of only a few newsletters I read weekly.”
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“Everything Justin puts out is practical and tactical. No fluff. Just incredibly useful advice that you can read and take action on immediately. One of only a few newsletters I read weekly.”
“NHA stand-up is a great resource for current NHA’s or anyone interested in Long Term Care and leadership training. Being an NHA can be a isolating experience. So it’s nice to hear thoughts and ideas from other industry members who are going through the same things as I am..”
"I personally love these newsletters!"
Practical tips guiding you
to be a better
Nursing Home Administrator and Senior Living Leader.
A couple times each week, you'll get actionable tips to improve your operation and leadership in less than 4 minutes.
"Kevin has his finger on the pulse of everything relevant to the senior living and nursing home industry. I find his NHA Stand Up content thought-provoking, and recommend that all leaders in our field subscribe!"
“NHA Stand-Up is no fluff and offers easily implementable tactics for NHAs and leaders. I learn something new and beneficial every week.”
"I personally love these newsletters!"
Practical Tips Guiding You
To Be A Better
Nursing Home Administrator And Senior Living Leader.
A Couple Times Each Week, You'll Get Actionable Tips To Improve Your Operation And Leadership In Less Than 4 Minutes.
"NHA stand-up is a great resource for current NHA’s or anyone interested in Long Term Care and leadership training. Being an NHA can be a isolating experience. So it’s nice to hear thoughts and ideas from other industry members who are going through the same things as I am."
“Everything Justin puts out is practical and tactical. No fluff. Just incredibly useful advice that you can read and take action on immediately. One of only a few newsletters I read weekly.”
"NHA Stand-Up is no fluff and easily implementable for NHAs and leaders. I learn something new and beneficial every week."
"Kevin has his finger on the pulse of everything relevant to the senior living and nursing home industry. I find his NHA Stand Up content thought-provoking, and recommend that all leaders in our field subscribe!"
Previous Issues of NHA Stand-Up
- 1 The ingredients that build a culture of great communication
- 2 Walk a Day, Build a Culture
- 3 Avoiding IJs and Lawsuits- Part 2
- 4 The datapoint that impacts retention that you're not currently tracking
- 5 The Secret Weapon (Potential) You're Overlooking
- 6 Framework for systematically addressing and preventing performance gaps
- 7 The best framework I've seen to drive ownership
- 8 Most cited IJs in 2025 according to CMS data
- 9 How to deliver feedback that drives positive behavior change
- 10 Is a PBJ audit coming your way?
- 11 There is a high leverage opportunity in front of you
- 12 It's not your fault but it's still your problem
- 13 How to rebuild a broken team
- 14 Feel anxious when your regional comes to visit?
- 15 A letter to a new NHA
- 16 The Truth: You Suck at Onboarding
- 17 Self- Leadership Check-In
- 18 Elevate your communities first impression
- 19 The gap standing in the way of your 2025 goals
- 20 Tactical vs Relational
- 21 Fun and Easy Tactic to Improve Team Attendance
- 22 Two processes that would benefit from your attention
- 23 People Do Well If They Can
- 24 Six questions to get the most out of 2025
- 25 CMS Survey Data- Full Access
- 26 Get input and alignment in 10 minutes
- 27 Coaching is hard. But it's your most important job.
- 28 Swallow your fear. Give the feedback.
- 29 Prioritize: The 2x2 Framework
- 30 Did you see the raise guide?
- 31 Turning Pro- An NHAs Journey to Excellence
- 32 Inspire instead of motivate
- 33 Hanlon's Razor- A Leadership Lesson
- 34 Find the Disconnect From Decision To Front Line Impact
- 35 Stay in Your Circle of Confidence
- 36 What Type of Work Will Solve the Problem?
- 37 Great Leaders Use More ?
- 38 What to look for in great candidates
- 39 Meetings That Move Your Team Forward
- 40 How many shifts do you truly need to fill?
- 41 A Phone Call or Two You Should Make Today
- 42 Persistence Wins
- 43 An NHAs Journey from Amateur to Pro
- 44 6:1 Feedback Ratio
- 45 Don’t be the Easy Button
- 46 Master the Art of Delegation
- 47 Executive Presence
- 48 Remembering Why You’re Here
- 49 Sometimes we just need to listen
- 50 Your Actions Through a New Lens
- 51 March Elopement Drill Scenario
- 52 We failed. How do we learn as a team?
- 53 Our AI chatbot is trained on all 900+ pages of CMS regulations
- 54 Reducing Elopement Risk- The Final Week.
- 55 Using tech to support the funneling approach- Reducing Elopement Risk
- 56 Preventing Elopements- Week 5.
- 57 It's the time of year for feedback.
- 58 Prevent a Resident Elopement. - Week 4.
- 59 A sense of urgency will set you apart.
- 60 Resident Elopements- Where are your gaps?
- 61 Resident Elopements- A culture of safety. Drills, Drills, and more Drills
- 62 How to professionally confront someone at work.
- 63 Rethinking who your most valuable employees are
- 64 Resident Elopements- A culture of preparedness and response.
- 65 Attack 2024 with tenacity
- 66 Easy, implementable, and fast daily tactics to show and feel gratitude.
- 67 Holiday's = Strong Emotions. Remember these basics
- 68 Rethinking the Open Door Policy
- 69 Empathy > Perspective
- 70 Accountability should be your theme for 2024
- 71 Build trust first. Provide feedback later.
- 72 Show gratitude to your team today. Follow these 5 tactics.
- 73 The importance of learning to say "no."
- 74 The Scout Mindset- Understand and Implement
- 75 The Equation of Trust
- 76 Let's Discuss all Things Salary Negotiation
- 77 Micromanagement Done Right
- 78 Use AI to prioritize your to-do list
- 79 Understanding what a Pyrrhic Victory is
- 80 Top industry articles and news you should know about
- 81 Elevate your EQ
- 82 Non-conventional measurements of community success
- 83 Onboarding residents- Lessons learned from our workforce.
- 84 Want to drive engagement? Focus on this winning formula.
- 85 Use AI to write your POC
- 86 I screwed up. Now what? 😕
- 87 Inversion Thinking: The simplest secret weapon.
- 88 My top 14 questions to gauge leadership during an interview.
- 89 The Power of Perspective. 💡
- 90 I sat down with the enemy part 2 🤫
- 91 I sat down with the enemy
- 92 "Corporate" relationships causing stress? 😕
- 93 Struggling to provide constructive feedback? 😬
- 94 Leverage ChatGPT to improve your QAPI plans
- 95 Improve your public speaking skills
- 96 10k hours gets you to "expert" level but 20 hours gets you to "really good"
- 97 Five signs of a great regional
- 98 Find your Captaincy
- 99 We pick the brain of a federal surveyor
- 100 In a rut? Follow these three steps
- 101 Leverage ChatGPT to be a better NHA?
- 102 NHA salaries are rising.
- 103 Don't wait to create your own development plan
- 104 Tell me you're an NHA without telling me you're an NHA.
- 105 This weeks gratitude challenge
- 106 How do you handle the tardy high performer that you can't afford to lose?
- 107 Create your own luck
- 108 Breaking News: Inappropriate antipsychotics will now drop you to one star in QMs
- 109 This week's Gratitude Challenge
- 110 The power of five minutes per day
- 111 Its employee evaluation time📝
- 112 Gratitude Challenge
- 113 Evaluations turned inward
- 114 Family communication is the secret ingredient
- 115 The ultimate feedback loop
- 116 Holiday season gratitude challenge
- 117 Simple steps to elevate your meal experience
- 118 Leaders must be great observers
- 119 I'll take a great boss over a great leader any day
- 120 This weeks gratitude challenge
- 121 Books recs for senior living leaders continued
- 122 My top book recs for senior living leaders
- 123 What's your best advice for an AIT hopeful?
- 124 When to hold on vs. when to let go
- 125 This week's gratitude challenge
- 126 5 magic questions to ask your team
- 127 Three questions to help problem solve
- 128 Using the 80/20 Principle to improve family satisfaction
- 129 You're 90 days out from annual evals
- 130 Gratitude Challenge
- 131 A fun and easy way to celebrate the teams accomplishments
- 132 How to be an NHA and actually take a real vacation
- 133 Improve your post-fall huddles
- 134 A new leader tells you...
- 135 Get out of the building
- 136 Part 3- Providing flexibility to your teams
- 137 The OODA Loop
- 138 We hit send too soon! Please utilize this version of the newsletter.
- 139 A Framework for implementing self-scheduling
- 140 So your teams want "flexibility." What do you do?
- 141 A decision making model to visualize the cost of inaction
- 142 learn from over 150 years of senior living experience
- 143 3.75 Free CEUs for our Subscribers
- 144 3.75 Free CEUs for our Subscribers
- 145 The three cultures you find in SNF and senior living
- 146 3.75 Free CEUs for our Subscribers
- 147 7 common sense tactics to help with recruitment
- 148 Four strategies I learned the hard way
- 149 Not having the answer is a good thing
- 150 Delivering what's expected every time
- 151 Once you understand the 80/20 rule, you see it everywhere in senior living.
- 152 Are you leading the community with the right focus?
- 153 Part 2/5 of achieving work-life balance in senior living
- 154 My system for eliminating the 50+ hour work weeks in senior living
- 155 Influential Leadership
- 156 The hiring metrics your team should be reporting out on a daily basis
- 157 A daily routine to make senior living leadership a sustainable career
- 158 Am I being the best NHA or ED that I can be?
- 159 Give us another shot?
- 160 Save your team from meeting overload
- 161 Default to action
- 162 Learn why senior living employees bail after 100 days
- 163 Your employees are most likely to leave in the first 100 days
- 164 Resources to help you bring your best self to your residents and teams
- 165 Action you can take today to reduce burnout
- 166 We sit down with a rising star
- 167 Execute Efficiently and with less time
- 168 Thank you Administrators, still time to win free CEU courses
- 169 Top tips for succeeding as a senior living leader
- 170 Connect through empathy and free CEU's
- 171 One year worth of free CEU's for you and your colleagues
- 172 How to be a better interviewer
- 173 Make gratitude part of your culture in 5 minutes
- 174 A servant leadership idea you can implement immediately
- 175 Have some spontaneous fun during your next stand-up or team meeting
- 176 Two FREE NAB CEU's inside
- 177 It's ok to make a mistake
- 178 A new era of advertising to SNF and senior living
- 179 Dealing with our emotions during another COVID wave
- 180 Create your own rules
- 181 Thankful for our readers
- 182 From operator to tech founder. The art of brainstorming.
- 183 Influence decisions when you're not the decision maker
- 184 Influence change when you're not the decision maker
- 185 Collect authentic feedback
- 186 Candid interview with a surveyor
- 187 What first impression is your community delivering?
- 188 Tactic for improving communication
- 189 Actionable insights for NHA's and a free NAB approved CEU
- 190 We noticed you didn't take advantage of the free CEU
- 191 Free NAB Approved CEU for NHA Stand-Up Readers!
- 192 A few things that will add value to your day and how to ask for a raise.
- 193 Productivity for NHA's
- 194 Productivity for NHA's
- 195 The 80/20 rule in the life of an NHA
- 196 A time to reflect
- 197 Insights for NHA's
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