It's ok to make a mistake

Together With

Good morning.  I made a big mistake this week.  The first mistake of 2022, and we're only a few weeks in.

Responding to your mistakes

Allow me to set the stage.  The governor released new visitation guidelines in an east coast state in which we operate.  Let me tell you.  I was all over it.  By the time the live press conference was wrapping up, I had a new SOP typed up and a communication letter to share with employees, residents, and family members.  I was feeling good.

We moved quickly and with confidence disbursing our communication and training our team on the new process.

The only problem?  The new regulation does not pertain to our level of care.  It does not apply to us, and we don't need to change our process or ask visitors to change their process.

Shoot.

Now what?  I had to roll back the process and the communication.  What would my team think?  Will it look like I don't know what I am doing?  Will our residents and their families question or competency?

So what did I do?

I owned it.  "Guys, I made a mistake.  I jumped the gun.  I'm sorry."

I drafted a similar message to share with employees, residents, and families.

No one seemed to mind, and more than one team member and family member commented that they appreciate all of our efforts to keep everyone safe.

When everything settled down, and I had a chance to reflect, it reminded me of the Pratfall Effect.

The Pratfall Effect and surrounding studies have shown that competent people are more socially accepted and likable when they make a mistake.  Even more so than other competent people that don't make mistakes.

I didn't make a mistake to be likable, and I still would rather the situation had never happened, but there is comfort in knowing that it's ok to make a mistake as a leader.  Admit it.  Own it.  Learn from it.  Apologize and move on.

I'll remember this for the next mistake.  Hopefully, it's not for at least a few weeks.

Together with Remedi Senior Care

Remedi SeniorCare is a leading long-term care pharmacy known for our proprietary 24-hour, unit-dose medication management system, PAXIT®. Just like our name, we're proud to provide pharmacy solutions that are customer-inspired, technology-enabled, innovative, and improve clinical, financial, and operational results. In the last 22+ months, we've seen our solutions in action as our team has helped our customers navigate COVID-19.

In 2009, when Remedi SeniorCare introduced PAXIT, little did we know the impact that our 24-hour, unit-dose medication management system would have during a global pandemic. 

Infection control – PAXIT's unique packaging means reduced touchpoints with medications, is immediately disposable after administration, and eliminates fumbling with multiple punch cards in the medication cart. 

Time savings - the value of saving time with the delivery of essential services has grown exponentially with staffing challenges. PAXIT saves 30 minutes per nurse per med pass, keeps existing employees happier, and aids in recruiting new ones. 

Lower pharmacy spend - Using PAXIT results in reduced waste, and our retrospective billing saves money for the rising costs of PPE, infection control efforts, and labor. 

Real-time data -  Our web portal, MyRemedi, provides 24/7, real-time pharmacy data, tools, and resources to lower costs and better manage medication-related risks. 

We are grateful for the opportunity to bring our innovation to healthcare heroes in 36 states. Changing pharmacy providers may not be at the top of your facility's resolutions for 2022. Still, if any of our pharmacy solutions sound enticing, we'd love to learn how we can improve your pharmacy experience. To connect with our team, contact Amanda King, Director of Marketing at Amanda.king@RemediRx.com or 615.347.8523. Thank you for all that you do!

Grab your coffee and make it a great day.  We appreciate you and your dedication to your team and residents. -Thank you!