227 issues available
- The Survey Data Is Clear. August Is the Riskiest Month. — May 22, 2026
- What 130 NHAs told us live on Thursday — May 8, 2026
- Staffing isn’t your biggest problem anymore — May 1, 2026
- pick people up — April 24, 2026
- 276 NHAs showed up live. Here's who was in the room. — April 23, 2026
- the standard you walk past — April 17, 2026
- How fast did you reply? — April 10, 2026
- The revenue you’re leaving on the table — March 27, 2026
- Did the CEO of Uber steal this from NHAs? — February 27, 2026
- An Avoidable Death and IJ — January 31, 2026
- Shorten Your Feedback Loops — January 23, 2026
- Something New I've Been Working On — January 16, 2026
- Free Live NAB Webinar... And a simple (not necessarily easy) way to boost caregiver retention — January 8, 2026
- Leadership Team Values Are Worth The Time Investment — December 11, 2025
- How to work through issues with your DON — November 22, 2025
- Stop Walking Into The Landmine We Call Care Conferences — November 13, 2025
- Feedback from our webinar on preventing IJs and elopements — October 31, 2025
- 5 Steps to More Caregiver and Nurse Hires — October 24, 2025
- Don't Make Staffing Harder Than It Needs To Be — October 23, 2025
- 5 Steps to More Caregiver and Nurse Hires — October 18, 2025
- Being Right vs. Being Effective — October 9, 2025
- We Just Launched a Free NAB Approved CEU Course! — October 2, 2025
- Mediocrity Will Destroy Your Team — September 20, 2025
- Using Transparency To Help Solve Short Staffing — September 6, 2025
- Performance Conversations- Start With The Endgame In Mind — August 28, 2025
- Benefits Your Staff Actually Want — August 16, 2025
- A Simple Tactic to Increase Engagement That You Can Launch Today — August 7, 2025
- When You're Not Aligned With Your Boss — July 31, 2025
- Dig Yourself Out Of The Slump — July 24, 2025
- Do This Audit Today —> Sleep Better Tonight — July 13, 2025
- The ingredients that build a culture of great communication — July 3, 2025
- Walk a Day, Build a Culture — June 13, 2025
- Avoiding IJs and Lawsuits- Part 2 — June 5, 2025
- The datapoint that impacts retention that you're not currently tracking — May 29, 2025
- The Secret Weapon (Potential) You're Overlooking — May 22, 2025
- Framework for systematically addressing and preventing performance gaps — May 16, 2025
- The best framework I've seen to drive ownership — May 9, 2025
- Most cited IJs in 2025 according to CMS data — May 2, 2025
- How to deliver feedback that drives positive behavior change — April 25, 2025
- Is a PBJ audit coming your way? — April 17, 2025
- There is a high leverage opportunity in front of you — April 11, 2025
- It's not your fault but it's still your problem — March 28, 2025
- How to rebuild a broken team — March 20, 2025
- Feel anxious when your regional comes to visit? — March 14, 2025
- A letter to a new NHA — March 6, 2025
- The Truth: You Suck at Onboarding — February 27, 2025
- Self- Leadership Check-In — February 21, 2025
- Elevate your communities first impression — February 13, 2025
- The gap standing in the way of your 2025 goals — February 9, 2025
- Tactical vs Relational — January 31, 2025
- Fun and Easy Tactic to Improve Team Attendance — January 24, 2025
- Two processes that would benefit from your attention — January 16, 2025
- People Do Well If They Can — January 9, 2025
- Six questions to get the most out of 2025 — January 3, 2025
- CMS Survey Data- Full Access — December 28, 2024
- Get input and alignment in 10 minutes — December 20, 2024
- Coaching is hard. But it's your most important job. — December 13, 2024
- Swallow your fear. Give the feedback. — December 6, 2024
- Prioritize: The 2x2 Framework — November 22, 2024
- Did you see the raise guide? — November 19, 2024
- Turning Pro- An NHAs Journey to Excellence — November 15, 2024
- Inspire instead of motivate — November 8, 2024
- Hanlon's Razor- A Leadership Lesson — October 17, 2024
- Find the Disconnect From Decision To Front Line Impact — October 15, 2024
- Stay in Your Circle of Confidence — October 8, 2024
- What Type of Work Will Solve the Problem? — October 7, 2024
- Great Leaders Use More ? — August 7, 2024
- What to look for in great candidates — July 31, 2024
- Meetings That Move Your Team Forward — July 26, 2024
- How many shifts do you truly need to fill? — July 11, 2024
- A Phone Call or Two You Should Make Today — June 25, 2024
- Persistence Wins — June 21, 2024
- An NHAs Journey from Amateur to Pro — June 5, 2024
- 6:1 Feedback Ratio — May 30, 2024
- Don’t be the Easy Button — May 15, 2024
- Master the Art of Delegation — May 10, 2024
- Executive Presence — May 5, 2024
- Remembering Why You’re Here — April 24, 2024
- Sometimes we just need to listen — April 10, 2024
- Your Actions Through a New Lens — March 26, 2024
- March Elopement Drill Scenario — March 10, 2024
- We failed. How do we learn as a team? — March 6, 2024
- Our AI chatbot is trained on all 900+ pages of CMS regulations — February 14, 2024
- Reducing Elopement Risk- The Final Week. — February 11, 2024
- Using tech to support the funneling approach- Reducing Elopement Risk — February 7, 2024
- Preventing Elopements- Week 5. — February 4, 2024
- It's the time of year for feedback. — February 1, 2024
- Prevent a Resident Elopement. - Week 4. — January 30, 2024
- A sense of urgency will set you apart. — January 27, 2024
- Resident Elopements- Where are your gaps? — January 21, 2024
- Resident Elopements- A culture of safety. Drills, Drills, and more Drills — January 14, 2024
- How to professionally confront someone at work. — January 12, 2024
- Rethinking who your most valuable employees are — January 9, 2024
- Resident Elopements- A culture of preparedness and response. — January 7, 2024
- Attack 2024 with tenacity — January 2, 2024
- Easy, implementable, and fast daily tactics to show and feel gratitude. — December 20, 2023
- Holiday's = Strong Emotions. Remember these basics — December 18, 2023
- Rethinking the Open Door Policy — December 15, 2023
- Empathy > Perspective — December 6, 2023
- Accountability should be your theme for 2024 — December 4, 2023
- Build trust first. Provide feedback later. — November 29, 2023
- Show gratitude to your team today. Follow these 5 tactics. — November 21, 2023
- The importance of learning to say "no." — November 17, 2023
- The Scout Mindset- Understand and Implement — November 3, 2023
- The Equation of Trust — November 2, 2023
- Let's Discuss all Things Salary Negotiation — October 18, 2023
- Micromanagement Done Right — October 2, 2023
- Use AI to prioritize your to-do list — September 25, 2023
- Understanding what a Pyrrhic Victory is — September 22, 2023
- Top industry articles and news you should know about — September 21, 2023
- Elevate your EQ — September 15, 2023
- Non-conventional measurements of community success — September 11, 2023
- Onboarding residents- Lessons learned from our workforce. — September 6, 2023
- Want to drive engagement? Focus on this winning formula. — September 1, 2023
- Use AI to write your POC — August 31, 2023
- I screwed up. Now what? 😕 — August 22, 2023
- Inversion Thinking: The simplest secret weapon. — August 16, 2023
- My top 14 questions to gauge leadership during an interview. — August 14, 2023
- The Power of Perspective. 💡 — August 9, 2023
- I sat down with the enemy part 2 🤫 — August 4, 2023
- I sat down with the enemy — August 2, 2023
- "Corporate" relationships causing stress? 😕 — July 24, 2023
- Struggling to provide constructive feedback? 😬 — July 17, 2023
- Leverage ChatGPT to improve your QAPI plans — July 14, 2023
- Improve your public speaking skills — June 28, 2023
- 10k hours gets you to "expert" level but 20 hours gets you to "really good" — June 26, 2023
- Five signs of a great regional — June 23, 2023
- Find your Captaincy — June 22, 2023
- We pick the brain of a federal surveyor — June 14, 2023
- In a rut? Follow these three steps — June 12, 2023
- Leverage ChatGPT to be a better NHA? — June 9, 2023
- NHA salaries are rising. — June 1, 2023
- Don't wait to create your own development plan — March 22, 2023
- Tell me you're an NHA without telling me you're an NHA. — March 15, 2023
- This weeks gratitude challenge — February 20, 2023
- How do you handle the tardy high performer that you can't afford to lose? — February 15, 2023
- Create your own luck — February 9, 2023
- Breaking News: Inappropriate antipsychotics will now drop you to one star in QMs — February 2, 2023
- This week's Gratitude Challenge — January 20, 2023
- The power of five minutes per day — January 19, 2023
- Its employee evaluation time📝 — January 9, 2023
- Gratitude Challenge — January 7, 2023
- Evaluations turned inward — January 5, 2023
- Family communication is the secret ingredient — December 9, 2022
- The ultimate feedback loop — December 8, 2022
- Holiday season gratitude challenge — November 28, 2022
- Simple steps to elevate your meal experience — November 23, 2022
- Leaders must be great observers — November 16, 2022
- I'll take a great boss over a great leader any day — November 10, 2022
- This weeks gratitude challenge — November 9, 2022
- Books recs for senior living leaders continued — November 4, 2022
- My top book recs for senior living leaders — November 3, 2022
- What's your best advice for an AIT hopeful? — October 31, 2022
- When to hold on vs. when to let go — October 22, 2022
- This week's gratitude challenge — October 20, 2022
- 5 magic questions to ask your team — October 19, 2022
- Three questions to help problem solve — October 7, 2022
- Using the 80/20 Principle to improve family satisfaction — October 3, 2022
- You're 90 days out from annual evals — October 1, 2022
- Gratitude Challenge — September 21, 2022
- A fun and easy way to celebrate the teams accomplishments — September 20, 2022
- How to be an NHA and actually take a real vacation — September 14, 2022
- Improve your post-fall huddles — August 22, 2022
- A new leader tells you... — August 19, 2022
- Get out of the building — August 14, 2022
- Part 3- Providing flexibility to your teams — August 11, 2022
- The OODA Loop — August 5, 2022
- A Framework for implementing self-scheduling — August 3, 2022
- We hit send too soon! Please utilize this version of the newsletter. — August 3, 2022
- So your teams want "flexibility." What do you do? — July 27, 2022
- A decision making model to visualize the cost of inaction — July 22, 2022
- learn from over 150 years of senior living experience — July 21, 2022
- 3.75 Free CEUs for our Subscribers — July 19, 2022
- 3.75 Free CEUs for our Subscribers — July 18, 2022
- The three cultures you find in SNF and senior living — July 14, 2022
- 3.75 Free CEUs for our Subscribers — July 12, 2022
- 7 common sense tactics to help with recruitment — July 7, 2022
- Four strategies I learned the hard way — July 6, 2022
- Not having the answer is a good thing — July 4, 2022
- Delivering what's expected every time — June 30, 2022
- Once you understand the 80/20 rule, you see it everywhere in senior living. — June 22, 2022
- Are you leading the community with the right focus? — June 18, 2022
- Part 2/5 of achieving work-life balance in senior living — June 14, 2022
- My system for eliminating the 50+ hour work weeks in senior living — June 13, 2022
- Influential Leadership — June 10, 2022
- The hiring metrics your team should be reporting out on a daily basis — June 8, 2022
- A daily routine to make senior living leadership a sustainable career — June 3, 2022
- Am I being the best NHA or ED that I can be? — May 27, 2022
- Save your team from meeting overload — May 17, 2022
- Give us another shot? — May 17, 2022
- Default to action — May 7, 2022
- Learn why senior living employees bail after 100 days — May 4, 2022
- Your employees are most likely to leave in the first 100 days — April 22, 2022
- Resources to help you bring your best self to your residents and teams — April 15, 2022
- Action you can take today to reduce burnout — April 8, 2022
- We sit down with a rising star — April 1, 2022
- Execute Efficiently and with less time — March 25, 2022
- Thank you Administrators, still time to win free CEU courses — March 18, 2022
- Top tips for succeeding as a senior living leader — March 16, 2022
- Connect through empathy and free CEU's — March 4, 2022
- One year worth of free CEU's for you and your colleagues — February 25, 2022
- How to be a better interviewer — February 18, 2022
- Make gratitude part of your culture in 5 minutes — February 12, 2022
- A servant leadership idea you can implement immediately — February 4, 2022
- Have some spontaneous fun during your next stand-up or team meeting — February 3, 2022
- Two FREE NAB CEU's inside — January 28, 2022
- It's ok to make a mistake — January 21, 2022
- A new era of advertising to SNF and senior living — January 20, 2022
- Dealing with our emotions during another COVID wave — January 14, 2022
- Create your own rules — January 7, 2022
- Thankful for our readers — December 24, 2021
- From operator to tech founder. The art of brainstorming. — December 17, 2021
- Influence decisions when you're not the decision maker — December 10, 2021
- Influence change when you're not the decision maker — December 10, 2021
- Collect authentic feedback — December 3, 2021
- Candid interview with a surveyor — November 19, 2021
- What first impression is your community delivering? — November 12, 2021
- Tactic for improving communication — November 5, 2021
- Actionable insights for NHA's and a free NAB approved CEU — October 27, 2021
- We noticed you didn't take advantage of the free CEU — October 15, 2021
- Free NAB Approved CEU for NHA Stand-Up Readers! — October 12, 2021
- A few things that will add value to your day and how to ask for a raise. — October 8, 2021
- Productivity for NHA's — September 23, 2021
- Productivity for NHA's — September 23, 2021
- The 80/20 rule in the life of an NHA — September 9, 2021
- A time to reflect — September 2, 2021
- Insights for NHA's — September 1, 2021