NHA Stand-Up Media LLC ("we," "us," or "our") operates nhastandup.com and related platforms. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, newsletter, tools, and services.
1. Information We Collect
Account Information
When you create an account or subscribe to our newsletter, we collect your email address and any other information you provide during registration.
Form Submissions
We collect and retain all information submitted through forms on our platforms, including but not limited to salary data submitted through Salary Lens, pay rate data submitted through Rate Tracker, and any waitlist or contact form submissions.
Chatbot Interactions
When you use our CMS Surveyor Chatbot, your questions and interactions may be logged to improve the service. The chatbot is powered by third-party AI technology (Wonderchat).
Analytics and Tracking
We use Google Analytics and social advertising pixels (including but not limited to Meta/Facebook and LinkedIn) to understand how visitors use our site. These tools may collect information such as your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.
Cookies
We use cookies and similar tracking technologies to maintain your session, remember preferences, and support our analytics and advertising efforts. You can control cookies through your browser settings.
2. How We Use Your Information
We use the information we collect to:
- Deliver our newsletter and communications
- Provide access to our tools, including Salary Lens, Rate Tracker, and the CMS Surveyor Chatbot
- Aggregate and anonymize submitted data to produce benchmarks, reports, and industry insights
- Improve our website, services, and user experience
- Serve relevant advertising through social media platforms
- Communicate with you about updates, new features, and educational content
3. Data Sharing Across Our Platforms
NHA Stand-Up operates multiple connected platforms, including the main website (nhastandup.com), Salary Lens, Rate Tracker, CMS Surveyor Chatbot, NHA Stand-Up Pulse, and our Free CE Credits program. Data you submit on one platform may be shared with and accessible across our other platforms to provide integrated services, generate aggregated benchmarks, and improve the tools available to Long Term Care professionals.
4. Third-Party Services
We use the following third-party services that may collect or process your data:
- Campaign Monitor — Email newsletter delivery and subscriber management
- Google Analytics — Website traffic analytics
- Social advertising platforms — Ad targeting and conversion tracking (pixels)
- Wonderchat — AI-powered chatbot for CMS regulatory questions
- TalentLMS — Continuing education course delivery
Each of these services has its own privacy policy governing how they handle your data. We encourage you to review their policies.
5. AI Chatbot Disclaimer
Our CMS Surveyor Chatbot provides general information about CMS regulations and survey processes. It is powered by artificial intelligence and does not constitute legal, regulatory, or compliance advice. The chatbot can produce inaccurate, incomplete, or outdated information. You should not rely on chatbot responses as a substitute for professional legal counsel, official CMS guidance, or consultation with qualified regulatory experts. NHA Stand-Up Media LLC is not liable for any actions taken based on chatbot responses.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Form submissions (including salary and rate data) are retained indefinitely to support ongoing benchmark calculations and industry reporting. You may request deletion of your personal data by contacting us.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Opt out of tracking and advertising cookies
To exercise any of these rights, contact us at newsletter@nhastandup.com.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
NHA Stand-Up Media LLC
Email: newsletter@nhastandup.com